Get in Touch

We're here to help. Choose the right channel for the fastest response.

Quick Answers

How do I reset my password?

On the login page, tap "Forgot Password", enter your email, and follow the link sent to your inbox.

How do I report a scam or suspicious listing?

Tap the Report button on any listing or user profile, or email trust@metups.com.

How do I delete my account?

Go to Settings → Account → Delete Account. All your data is permanently deleted within 30 days.

The app won't load — what do I do?

Check your internet connection, then refresh the page. If using the installed PWA, try opening metups.com directly in Chrome.

General Support

Account & listings help

Account issues, listing problems, technical difficulties

Response within 24 hours (Mon–Fri, 08:00–17:00 CAT)

Trust & Safety

Report fraud or illegal content

Scams, stolen goods, threatening behaviour, suspicious listings

Response within 4 hours

Privacy & Data

Your personal data

Data access, account deletion requests, GDPR/POPIA rights

Response within 30 days (legal requirement)

Security

Report a vulnerability

Found a security issue? Please disclose responsibly.

Acknowledged within 48 hours

Monday – Friday: 08:00 – 17:00 (Central Africa Time)
Saturday & Sunday: Closed
Public holidays: Closed

[COMPANY LEGAL NAME] trading as Metups
Registration: [REG NUMBER]
[COMPANY ADDRESS], Zimbabwe